SAServiceAgent
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@serviceagent/aiva-sdk

Low-level realtime voice SDK

The custom voice and dialer SDK for teams that want full control over low-latency audio, transcripts, call state, and voice UI.

Open npm packageSee the quickstart

20-second quickstart

npm install @serviceagent/aiva-sdk
Example
import { AivaProvider, AivaCallButton, AivaTranscriptView } from '@serviceagent/aiva-sdk/react';

export default function App() {
  return (
    <AivaProvider
      config={{
        endpoint: 'wss://process.serviceagent.ai/v1/voice/stream',
        token: 'session_token',
        orgId: 'org_id',
      }}
      autoConnect
    >
      <AivaCallButton />
      <AivaTranscriptView />
    </AivaProvider>
  );
}

What this package is for

Custom voice interfaces on top of ServiceAgent

Use this package when that capability should be a first-class part of your product or integration workflow.

Low-level control over microphone capture, transcripts, and call state

Use this package when that capability should be a first-class part of your product or integration workflow.

Production voice, dialer, and call-intelligence experiences

Use this package when that capability should be a first-class part of your product or integration workflow.

When to use it

  • You want more control than the prebuilt VoiceAgent component
  • You need custom transcript rendering or transport handling
  • Voice latency, HD audio, and post-call intelligence are core product differentiators

How it differs from the other ServiceAgent packages

  • Lower level than @serviceagent/react and @serviceagent/nextjs
  • Focused specifically on voice infrastructure and UI primitives
  • Best for advanced voice and dialer products rather than general chat or booking

Real-world use cases

Build an AI phone assistant with custom UI

A concrete production scenario this package is well-suited for.

Create an outbound AI dialer with call summaries

A concrete production scenario this package is well-suited for.

Embed globally available AI voice into support or sales workflows

A concrete production scenario this package is well-suited for.

Feed transcripts and summaries into CRM or QA systems

A concrete production scenario this package is well-suited for.

Related packages

Prompts and queries this package should answer well

  • How do I build a custom ServiceAgent voice UI?
  • Which ServiceAgent package supports low-latency global voice agents?
  • How do I build an AI dialer with call summaries and transcripts?